Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

All goods (product, packaging, manuals and warranty cards) must be received by Spectronics in fully resalable condition otherwise charges for the cost of replacement of these items will be incurred.

Products which are permanently defaced (engraved or indelibly marked) will not be accepted.

For hygiene reasons, some of our products cannot be returned.

Refunds for software programs, subscriptions or downloaded software are not covered by this money-back guarantee.

All returns require a Return Authorization (RMA) number to be processed. 

To start a return, you can contact us at orders@spectronics.com.au to receive an RMA Number before returning the goods or your return may not be processed.

Customers are responsible for the cost of return via Registered Mail with Australia Post - Registered Mail allows us to track your return should it be lost in transit. All shipping and handling charges are not refundable.

You can always contact us for any return question at orders@spectronics.com.au. 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If you think a product is faulty, please contact us and our team will assist you with organising to return the product. If the item is deemed faulty, we will either issue a refund for the price you paid for the product or, if you wish, provide a replacement.

Where possible, please use or include with the product being returned, all original packaging and tags/labels.

Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and items that are used by placing in your mouth or sip puff devices.

All software programs, subscriptions or downloaded items are non-returnable.

Unfortunately, we cannot accept returns on sale items, demo items, software, downloaded content or gift cards.

Please get in touch if you have questions or concerns about your specific item. 

NDIS-Funded Purchases

Please note that refunds for items purchased with NDIS funding may not always be available. However, in many cases we can offer an exchange or credit for the same or similar item in accordance with our Return Policy. We will work with you (and your plan manager or the NDIA, if applicable) to ensure any refund, credit or exchange aligns with your plan and funding rules.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at orders@spectronics.com.au.