Ordering FAQs
We've made ordering from Spectronics as straightforward as possible. Below you'll find answers to some of the most common questions about placing an order, requesting a quote, paying for an order and using NDIS funding.
How can I place an order?
The easiest way to order is through our online store. Simply add the products you need to your cart and follow the checkout process.
If you need help with an order, or your organisation uses Purchase Orders, you can also email your questions or official Purchase Order to orders@spectronics.com.au or contact us.
Can I request a quote?
Yes. If you need a formal quote before placing an order, you can contact us.
Once you've received your quote, follow the instructions provided to proceed with your order.
Can I order using a Purchase Order?
Yes. We accept official Purchase Orders from approved organisations, including schools, government departments, hospitals and other eligible organisations.
Purchase Orders should include your organisation's details, ABN, delivery address and relevant contact information and can be emailed to orders@spectronics.com.au.
Some products, including certain digital products and subscriptions, may require payment before they can be supplied or activated.
Can I use NDIS funding?
Yes. Many Spectronics products can be purchased using NDIS funding.
The ordering process may differ depending on whether your plan is self-managed, plan-managed or otherwise funded.
View our NDIS Ordering information for details.
What payment methods do you accept?
Payment options available for online orders, including credit card and direct deposit, will be displayed securely during checkout.
For orders placed by Purchase Order, quote or other arrangements, payment instructions will be provided with the relevant order documentation or invoice.
Please do not send credit card details by email.
How much does delivery cost?
Standard delivery within Australia is FREE for most orders.
Express, special handling or alternative delivery arrangements may incur additional charges.
International shipping is available, however will incur additional charges.
For more information about delivery methods, timeframes and any exclusions, please see our Shipping Policy.
Are prices inclusive of GST?
All prices displayed on our website are in Australian dollars and include GST where applicable.
Some eligible assistive technology and disability-related products may be GST-free. The applicable GST treatment will be reflected in your order and tax invoice.
If you have a question about the GST treatment of a particular product, please contact our team.
What about digital products and subscriptions?
Many of the products we supply are delivered electronically or require licence, subscription or account activation.
Delivery and activation processes vary between products and suppliers. Any relevant information will be provided on the product page or after your order has been processed.
Some digital products may also have different payment, cancellation and return conditions from physical goods.
Can I return or exchange an item?
Returns and exchanges are subject to our Returns Policy and any applicable product conditions.
Some products may also be covered by our 30-Day Money-Back Guarantee.
Please contact us before returning an item so that our team can provide the appropriate return instructions.
What warranty applies to my purchase?
Products supplied by Spectronics may be covered by the applicable manufacturer's warranty and your rights under Australian Consumer Law.
Warranty terms and processes vary between products and manufacturers. If you experience a problem with a product purchased from us, please contact our team and we'll help you determine the appropriate next steps.
Where can I find the full terms and policies?
More detailed information is available in our:
- Shipping Policy
- Returns Policy
- Money-Back Guarantee
- Terms and Conditions
- NDIS Ordering Information
Still need help?
If you're unsure about how to order, need assistance with a quote or Purchase Order, or have questions about a particular product, please contact our team.
We're happy to help.